Call Center Management

Target Groups

	Key account managers
	Supervisors
	Marketing managers
	Sales managers
	Indoor sales specialists
	Outdoor sales specialists
	Customer service specialists
	Call Center Management / TelemarketingTelefonmarketing im Mix mit weiteren interaktiven Kommunikationsvarianten z.B mailings als emails, printmails, Faxmails etc specialists


Objectives

You will be qualified for

	a successful integrated telemarketing concept
	customer coachingBegleitung in diversen Business-Prozessen (live) as success keys for communication
	success keys for customer oriented communication


Methods

	speech / training, interaction, group dynamic learning
	discussion
	live calls
	video recording and analysis
	individual and collective feed back
	brain gym


Contents

Call Center Management / Telemarketing in the future

	ImplementationImplementierung, Umsetzung, Verwirklichung, Inkraftsetzung of a multidimensional modern telemarketing
	for sales support
	Development of a professional telemarketing concept
	Successful communication with clients
	Implementation of telemarketing in sales
	Telemarketing campaign program
	Outbound / Inbound telemarketing
	Strategic team-selling
	Mimetic strategy, coveringAbdecken von diversen Disziplinen und Funktionen and multi mindVielfältigkeit von geistigen Dimensionen und Prozessen as call centerTeams, die z.B Telefon-Leistung erbringen in den Bereichen Vertrieb, Kundenbetreuung, Service ect
	success factors


Please contact us for the detailed program !

Call Center Management

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